Return and Replacement Policy

At Amrasa, a brand owned by AJ Natura India Pvt Ltd, we strive to provide high-quality natural products.

Due to the nature of food products, orders once confirmed are not eligible for return or refund.

However, we will assist customers in the following cases.

DAMAGED PRODUCT

If you receive a damaged product:

• Notify us within 2 days of delivery
• Email us at info@amrasa.com

Please include:

• Order number
• Invoice image
• 1 image of the outer package
• 2 clear images of the damaged product
• Complete unboxing video

After verification, we will replace the damaged product within 7–10 days.

If an item is missing from your order:

Notify us within 2 days of delivery and send:

• Order number
• Invoice image
• Image of outer box
• Images of opened package
• Unboxing video

After verification, the missing product will be shipped again.

Refunds will not be issued in such cases.

If a product appears spoiled:

Notify us within 2 days of delivery with:

• Order number
• Manufacturing or packaging date
• Clear images or video of the product

Because Amrasa products are natural and minimally processed, slight variations in taste, texture, aroma or color may occur between batches.

Such variations are normal and not considered defects.

If a genuine quality issue is confirmed, a replacement will be provided after investigation.

All support emails will be responded to within 24–48 hours.

Contact:

AJ Natura India Pvt Ltd
Brand: Amrasa
Email: info@amrasa.com